We usually ship within 24 hours after receiving the payment. Please be aware that we do not ship on weekends and Holidays. All orders received on Fridays after 3 pm will be processed on Mondays.
Domestic shipping insurance is totally covered All items are shipped from:
43 Hall Street
Brooklyn, NY 11205.
Our main carriers are FedEx and USPS. The items which are marked under "Ground service" option will ship with FedEx ground unless otherwise requested by the buyer. (If you would like us to use different carrier, please contact us as soon as you make the payment). Once item leaves the warehouse, we will not accept the claims on carrier upgrade.
For all the items over $200 MUST be required a direct signature upon delivery. If the customer can not be present, hold and pick up at the carrier's locations are available.
For the ground service, please provide ship to place address with no P.O box on it, as FedEx or UPS ground services will not deliver the package to P.O. Box addresses.
We only ship to the addresses confirmed by eBay and PayPal.
After the shipping label is printed out, you will receive automatically generated email, stating your order and address details with your tracking number. All shipped packages are picked up by the carriers on 5 pm every day except weekends and major Holidays, so you can track your orders after that time. (In some cases USPS tracking information might delay until next business day).
PLEASE NOTE: If the item received by the buyer is not what the customer imagined; If the customer ordered a wrong item by mistake; If the customer changed his/her mind or the item doesn't fit the unit owned by the buyer, the customer will be responsible for the round shipping fee, even if the item is on "free shipping".
North and South America, european union, Australia and new Zealand,Japan, and South Africa
PLEASE NOTE: For security reasons we only ship internationally to PayPal confirmed addresses and verified PayPal account holders. If PayPal account holder is unverified and recipients name (shipping to Name) do not match PayPal account holders name transaction will be canceled without notice to buyer. Since we are the US seller, we are unable to verify identity of international buyers and assume that transaction is unauthorized.
All local pick ups are totally free.
In case of multiple orders, we do offer combine shipment (please call for the best rate and further instruction).
Local pick up hours are:
Monday - Friday: 12 PM - 6 PM (EST)
Saturday: 1 PM - 5 PM (EST)
At the following address:
47 Hall Street
Brooklyn, NY 11205
1 (800) 950 5035 (toll free)
We offer 30 day return privilege policy.
You need to call us to obtain RMA (Return Merchandise Authorization) number to process the return request. We can only accept returns through this number.
Be sure you have all the necessary transaction details on hand (your name, sales record number, Item title or number).
Please be advised:
"The communication is the key to resolving any problems and attaining smooth and proper transaction"
Please do not hesitate to contact us either by mail, by phone, or by fax.
1 (800) 950 5035 (toll free)
1 (718) 246 1111 (fax)