eLgeo
215 Rutgers St
Maplewood, NJ 07040
Phones: 1 (800) 950 5035 (toll free)

Monday through Friday, 10:00am – 6:00pm, EST.

Once the shipping label is printed out, you will get confirmation email with your address and order details with appropriate carrier tracking number. You can track your order through UPS.com, Fedex.com or USPS.com

All ready packages are picked up at 5 pm every day. You will be able to track your order/package a day after; there may be some delays with USPS tracking updates for domestic and international orders.

For further assistance with your tracking info, please do not hesitate to e-mail, call or fax us.

Tel .# 1 (800) 950 5035 (toll free)

If you want to use our voicemail, please leave your name, sales record number or item ID (in case of purchase), telephone number and we will get back to you in timely manner.

3. Fax #: 1 (718) 246 1111

Please contact us before we process the shipment to cancel the order. Once the item leaves the warehouse, there will be additional charges to cancel and/or send the package back to us.
The buyer will be billed based on the actual shipping fee

In case you received the item which you never ordered, please do not open it and contact us ASAP. We will provide you with a return shipping label at your e-mail address for the replacement. Once wrong one gets our shipping department we will send your correct item with expedited shipping service.

If the item is damaged in package, please contact us right away. We will ask to the carrier to provide return call tag label issued according to our claim to reship the item back to us or we will e-mail you a pre-paid shipping label for the return. We will either send you a replacement (if the item is in stock), or we will send you a refund.

We do not grant any warranty by ourselves. You can buy the warranty from Square Trade.
Most of the Brands do provide manufacturer warranty.

For further warranty information, please contact us at:
1.Tel .# 1 (800) 950 5035 (toll free)
2. Fax #: 1 (718) 246 1111

The most preferable way to pay is through PayPal, Shop Pay, Google Pay.
We do accept major credit cards (Visa, Master card, American express) and the money orders.

We ship the products within 24 hours after payment is received.
The order will ship from our warehouse.

eLgeo
215 Rutgers St
Maplewood, NJ 07040

Our major shipping carriers are UPS, FedEx, and USPS.
All orders will be shipped through their services unless otherwise requested by the buyer.

The estimate delivery time for FedEx and UPS ground service varies between 1-7 business days.

USPS priority mail takes 3-5 business days, first class mail 5 -7 business days across the continental area (48 states).

We only sell and ship products at this time to USA.

All local pick-ups are totally free.
Local pick up hours are (Monday through Friday) 12pm - 5m

at the following address:

eLgeo
215 Rutgers St
Maplewood, NJ 07040

Tel.#: 1 (800) 950 5035 (toll free)

All local pick-up orders must be called in by 4pm the day before the pick-up.
Please have your personal ID and order number for all pick-ups.

Please note: All items with more than $150 value are insured and marked with signature confirmation: it is necessary that the person, whose name is on the shipping label signs for it, unless otherwise requested by the buyer. In case buyer asks for a cancellation of the signature request, we will not be responsible for any damages or losses.

You need to call us to obtain RMA (Return Merchandise Authorization) number to process the return request. We can only accept returns through this number.

Be sure you have all the necessary transaction details on hand (your name, sales record number, Item title or number).

Please note:

1. If the item you purchased was brand new, unopened, factory sealed and at the time of return will be used, opened, or it will be no longer factory sealed, your refund will be subject of 15-25%

2. Restocking fees (depend on condition of returned item). Please note, open and installed software is not returnable.

If item has been shipped and the customer refuses to accept the package (w/o due reason), we will apply some additional charges on the order, as per instruction provided by the carrier.

3. The same rule applied when a customer asks for a cancellation or change of shipping address after it has been shipped out (Please check your address details before you paying for the item), or the item is for free -shipping and the customer request for a stop shipment or cancellation. Opened software's, music, games, and movies are not eligible for returns. By other means, we believe they are 100% authentic, manufacturer sealed products. However, if they are deemed defective or damaged, they do qualify for a full manufacturer warranty or exchange.

4. For all international orders, customers will need to pay the back shipping as we cannot provide a pre-paid return label.

In case the address was mistakenly confirmed by the buyer and the item came back to us, we would ask you to pay the re-shipping fee.

5. In case the item apparently has stopped working and you want to return it, we will provide you a return shipping label at your e-mail address and you can send it back to us. In some cases, we might ask you to check with the manufacturer on the issue. As most of the time, they can resolve it without having you sending it back right to us.

6. For replacement. We gladly replace the item if we have one available in stock (once we get the returned item back) or unless otherwise instructed. A pre –paid return label will be sent to your e-mail.

7. All returns must be packed with all contents that comes with the original package including cables, software, plastic and cardboard packaging, and unregistered warranty card.

8. All returned items must be inspected before we refund the money. If the item is missing some accessories (as per item description) an appropriate charge will be billed to the buyer.

9. In case you received a wrong order, we are fully responsible for a replacement and shipping unless otherwise advised.

All returns must be sent to the following address:

eLgeo
215 Rutgers St
Maplewood, NJ 07040

The money refund will take place right after we receive and inspect the returned item. Your PayPal payment will be credited back to your PayPal account. The credit card payment will be completed in 1-2 business days. For money order payment, we will send you money order or bank check unless otherwise advised. (Payment will take 3 business days by mail).

Please be advised:

"The communication is the key to resolving any problems and attaining smooth and proper transaction"

Please do not hesitate to contact us either by mail, by phone, or by fax.

 1 (800) 950 5035 (toll free)

  1 (718) 246 1111 (fax)